Legal Notice

Contractual conditions, guarantee, return of goods, exchange

We sell exclusively to commercial customers. With your order you confirm,

that they are exercising commercial or self-employed professional activity

was completed.

All contracts are based on the applicable laws of the German Civil Code or German Commercial Code; separate terms and conditions

are not used. Returns and exchanges are fundamental

excluded; Special features are negotiated separately with each customer.

Spare parts guarantee

We offer a 1-year manufacturer's warranty on replacement parts from the date of invoice. Plugless, as well

gas-powered devices must be connected by a professional. For cooling and

During typical start-up, freezers must pass the parameters of a

professional to be hired. Failure to comply will void the warranty. die

The technician's invoice must be retained within the warranty period.

The spare parts guarantee is free.

The following materials are excluded from the warranty:

Materials from glass, gaskets, sealing material, ceramics, fireclay, as well

wear parts such as B. Thermocouples.

Spare Part order
for insurance reasons, we are only allowed to deliver spare parts to specialist dealers and certified specialist companies. The sales- and servicepartner locations can be found here: https://www.heidebrenner.de/maps/fachhandelspartners . You can also hire your local professional to do the repair.

Redeeming vouchers in the online shop

Redeeming a discount voucher requires that you have set up a customer account on www.heidebrenner.de.

Discount vouchers can only be used on non-discounted products in the online shop. Also excluded from the voucher are previous models that are offered at an older list price (categorized in the shop under "Offers").