Tell us something about your restaurant, please. How big is the restaurant, what specialities do you offer, how do you prepare them and who are your customers?
Our crêpesstand on Sylt is a cosy place for crêpes and coffee lovers. Although we are not very big, we have a cozy terrace where our guests can enjoy different creations.
Our main offerings are crêpes and coffee.
The crêpes we serve are thin, stuffed and freshly prepared on our Venus Heideburner crêpes grill. This means that they are always hot and tasty, according to the customer's taste. Our fillings range from sweet to savoury to meet the different preferences of our customers.
As for the coffee, we use a LaMarzocco machine to ensure that it is always of the highest quality and taste.
There is nothing better than enjoying a crepe with a steaming cup of coffee.
Our customers are diverse. We attract tourists who explore the beauty of Sylt and are looking for a tasty snack or a cup of coffee. But locals also like to stop by if they fancy our crepes or a coffee break.
How did you get the information that you can buy a catering appliance from Heidebrenner? How did you come to Heidebrenner (internet?, recommendation?, industry directory?)
My father gave me the recommendation and made us aware of you. He has been a Heidebrenner customer for over 30 years and can only say positive things about the quality of the equipment.
When did you buy which Heidebrenner device? Can you describe the purchase process?
We bought the + in August 2023, and we opted for the model “Venus 410 mm /11. 6KW” with the natural gas connection. The purchase process was straightforward and the sales team was always helpful and independently pointed us out any accessories we might need to guarantee a smooth start.
Why did you buy the device? Did you already know that you need this device, or was a specific device recommended to you by the Heidebrenner staff?
Since my father has been working with these crêpes plates for years without any problems, it was clear to us - we want exactly the same device.
What did you particularly notice during the consultation? Did you feel well advised by Heidebrenner?
The friendly and non-revenue-driven advice from the Heidebrenner team gave us a very good feeling. The team was always very easy to reach by mail or phone. The questions were always answered quickly and without much waiting. We appreciate that very much.
Did everything work from the order to the delivery of the device? Was the device delivered ready to connect?
Despite our island location, the delivery was uncomplicated and without island surcharge. The device arrived ready to connect and with the necessary accessories. All we had to do was plug the hose and we were ready to go.
How do you use the device in day-to-day business?
The crêpes plates burn up to 12 hours a day and are therefore used non-stop.
What advantages does the Heideburner machine offer you in your day-to-day business in terms of power, speed, quantity of food that can be prepared at the same time?
The gas regulators allow us to adjust the temperature at any time as needed. This helps us especially in the stressful everyday life, when things have to go fast again. At the same time, it also saves us energy if it is a little quieter in between. The direct temperature change allows us to quickly, but also elaborately loaded crêpes in perfect quality, without running the risk of the crêpes burning.
Can you describe an example from practice (preparing food e. g. in the context of a celebration / large event) where you have benefited from the advantages of the device?
Often we have groups that order e. g. 20 Cinnamon & Sugar Crêpes. For this purpose, the crêpes plates run on full throttle, so that guests do not have to wait long. But if the next customer orders a sheep's cheese, arugula, honey and walnut crêpes, the temperature has to be lowered quickly. Only top equipment like our Heidebrenner Grill can do this.
What feedback do you get from your employees and customers regarding the work result they achieve with the device? Are employees and customers satisfied with the food prepared on the Heidebrenner machine?
Both our customers and our employees are delighted by the constant quality of our products.
Have you ever had problems with your device? What can you say about the processing, cleaning and maintenance of the device? Is cleaning and maintenance straightforward? What impression do you have of the workmanship of the device?
Of course, the appliance is cleaned every evening. Cleaning is fast and without much effort. Due to the high-quality materials of the grill, dirt can be quickly removed without damaging the appliance.
You have certainly been able to gain a lot of experience with different catering equipment. To what extent is the Heidebrenner device different from these? Why should you choose a Heideburner device and not a device from another manufacturer?
For us there were actually always only Heidebrenner devices and that will probably not change in the future. Our business lives on the reliability of crêpes plates. The Heidebrenner devices give us the feeling that we can rely on them 100%, so far they have not disappointed us or my father.
Would you decide to buy from Heidebrenner again? And can you briefly summarize why you would buy from Heidebrenner again?
